Shipping And Exchange Policy

Please note: as per our company policy, we do not accept refunds or returns.

However, 

  1. Customer can Exchange for a different size.
  2. Customer can exchange for another article.
  3. Customer can opt to put the amount in their accounts wallet.

Please keep in mind that all exchanges must be made within 48 Hrs. of receiving your order, and that items must be in new and unused condition with all original tags and packaging attached. We reserve the right to refuse any exchange that does not meet these criteria.

Shipping Policy –

  • We are committed to delivering your order accurately, in good condition, and on time.
  • We ship on all week days (Monday to Friday), excluding public holidays.
  • We generally ship out orders from our warehouse within 48 hours of order receipt and the order should reach you within 3 – 7 business days.
  • Customer will be provided with the tracking details, once the order has been dispatched.
  • We have tied up with several logistics partners for smooth deliveries across the Country.
  • All your shipment related queries would be addressed directly by our customer support team. (customercare@1stavenue.in)
  • We do not charge any shipping fees if the product is purchased on the first delivery.
  • The above means that any transactions that are completed, in terms of product delivered and payment received.

Exchange Policy –

Hassel free Exchange:-

The customer must initiate the exchange within 48 hours of receiving the product to be eligible for an exchange, the product must be unused and accompanied with its original packaging and tags in an unwashed & undamaged condition, in case the customer is returning a product that came with a free gift, the customer must return the gift as well, back to the company.

An Exchange is accepted only if:

  • If there is a size issue.
  • if the customer wants to exchange for another style.
  • If the product has a manufacturing defect.
  • If the product is damaged in in-transit while being shipped to the customer.

Kindly note: Customers will bear the courier cost if the order value is 5000 or below except from in-transit damage or manufacturing defect.

Please take extra care while trying your shoes to ensure the leather sole are not damaged. We recommend trying them on a carpeted area in case customer need to initiate an exchange.

 The Exchange Procedure:

To complete your exchange, we require:

  • A purchase Invoice.
  • You should email us your proof of purchase, photos of the shoes including the sole and reason for exchange to customercare@1stavenue.in
  • Order No. of the Product (Mention in the Invoice).

The team will respond to your exchange request  with an approval or rejection of your exchange. Kindly make sure your request is submitted within 48 hours of your receiving the product. If your initial request is approved. We will request that customer sends the product back to us with a tracking number, the shipping cost of returning the product will be borne by the customer. Once we receive the product our QC team will check the product for it being in order. The final approval or rejection of customer exchange would depend on the condition of the shoe. And if it is in line with the photos initially sent.

After the confirmation of product being in its original condition is received, we would initiate the Exchange process. Kindly note the exchange process would take a maximum of 1-2 weeks. The delivery time for the exchange product to reach the customer would vary depending on the location of delivery.